|
Fiona Webster, National Manager - Outplacement & Career Coaching, Randstad
When an economy is experiencing a slight decline or downturn, restructures and redundancies will always gain greater attention. But restructuring can take place at any time in a business’ life cycle – due to loss in business, reduced profits, a directive from global head office, new management or the merging of two or more businesses.
|
|   |
|
|
Steve Mitchinson, Managing Partner Teamred and National ATA Chairperson
Research consistently shows that maintaining a positive culture is crucial to an organisation’s customer satisfaction ratings, as well as its productivity and profit performance.
|
|   |
|
|
Eloise Campbell, Director, Vivaz
The contact centre industry’s robustness and stamina is helping it weather the current economic storm, with more than one third of the sector recording a growth in headcount in the latest ACCS Quarterly Snapshot report.
|
|   |
|
|
supplied by Max Tennant, Snr Business Development Executive APAC, Convergys
Effective retention efforts can impact the bottom line, but keeping customers requires increased sophistication. For most companies, a focus on customer retention is worth the effort. On average across industries, a 1% increase in customer retention drives a 4% increase in profitability, according to Convergys research.
|
|   |
|
|
|
<< Start < Prev 1 2 3 4 5 6 7 8 9 10 Next > End >>
|
| Results 1 - 8 of 82 |